bg252 Privacy Policy

Our Commitment to Your Privacy

bg252 operates as a trusted online casino and sports betting platform serving players across Bangladesh. We understand that when you create an account, make a deposit via bKash, Nagad, or Rocket, or place a bet on a cricket match, you are entrusting us with sensitive personal information. This Privacy Policy sets out, in plain language, exactly how bg252 handles that information — from the moment it is collected to the moment it is deleted from our systems.

By accessing or using the bg252 platform — whether via mobile browser or any associated application — you confirm that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately and contact our support team.

Information We Collect

bg252 collects personal information in three primary ways: directly from you when you register or use the platform, automatically as you interact with our services, and occasionally from trusted third-party partners such as payment processors. We collect only what is necessary to deliver, maintain, and improve our services.

Information You Provide Directly

• Full name, date of birth, and gender at the time of account registration
• Mobile phone number and email address used for account verification and communication
• National ID (NID) or passport number when KYC identity verification is required
• Financial account details such as your bKash, Nagad, or Rocket mobile banking numbers used for deposits and withdrawals

Information Collected Automatically

• IP address, device type, operating system, and browser type
• Session data including pages visited, games played, bet amounts, and time spent on the platform
• Cookies, local storage, and similar tracking technologies used to recognise your device across sessions
• Geolocation data at the city or region level (not precise GPS coordinates) to comply with jurisdictional requirements

Information from Third Parties

• Transaction confirmation data from payment partners including bKash, Nagad, Rocket, and Upay
• Identity verification results from accredited KYC service providers where applicable
• Fraud prevention signals from industry-standard risk management systems

How We Use Your Information

bg252 uses the personal data we collect exclusively for legitimate purposes directly related to the operation of our platform and the delivery of services to you. We do not use your data for purposes that go beyond what is described in this policy. Specifically, we use your information to:

• Create, verify, and maintain your bg252 player account, ensuring your details are accurate and up to date
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods securely and accurately
• Personalise your experience on bg252, including tailoring game recommendations, bonus offers, and cricket betting promotions relevant to your preferences
• Detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and any other prohibited conduct on the platform
• Provide customer support via email and resolve account-related queries, disputes, or complaints in a timely and professional manner
• Send you transactional notifications, important account alerts, and — with your consent — promotional communications about bonuses, cricket events, and new game launches

We do not make automated decisions about your account based solely on your data profile that would produce significant legal or financial effects on you without the involvement of a human reviewer.

Sharing of Your Information

bg252 does not sell, rent, or trade your personal data. We do not share your information with third-party advertisers for their own marketing purposes. Disclosure is limited to the following specific circumstances:

Payment and Technology Partners

We share the minimum necessary data with payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) to complete financial transactions on your behalf. We also engage technology partners for services such as platform hosting, fraud detection, and customer communication tools. These partners are contractually required to process your data only on our instructions and to maintain appropriate security standards.

Legal and Regulatory Obligations

bg252 may disclose personal data when required to do so by applicable law, court order, or a legitimate request from a competent regulatory or law enforcement authority. We will, wherever legally permissible, notify you of such a request before complying.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of bg252's assets, your personal data may be transferred to the acquiring entity. We will provide prior notice of any such transfer and ensure that the receiving entity upholds the same or equivalent privacy standards described in this policy.

Payment Data and Financial Information

Financial transactions on bg252 are processed through Bangladesh's leading mobile banking providers — bKash, Nagad, Rocket, and Upay — as well as card networks such as Visa and Mastercard where applicable. When you initiate a deposit or request a withdrawal, we transmit only the data fields required to complete that specific transaction to the relevant payment provider.

We do not store full card numbers, CVV codes, or your mobile banking PINs on our servers. Payment credentials are handled directly by the respective payment provider using their own secure infrastructure. bg252 retains only transaction reference numbers, amounts, timestamps, and status codes necessary for account ledger accuracy and dispute resolution.

Cookies and Tracking Technologies

bg252 uses cookies and similar tracking technologies to provide a functional, personalised, and secure experience. Cookies are small text files placed on your device when you visit our platform. They allow us to recognise your device between sessions, remember your preferences, and maintain session security.

Types of Cookies We Use

• Essential cookies: required for core platform functionality such as authentication, session management, and security. These cannot be disabled.
• Functional cookies: used to remember your language preferences, display settings, and recent activity to improve convenience.
• Analytics cookies: help us understand how players navigate bg252 so we can improve performance, content, and user experience over time.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on the bg252 platform. Blocking essential cookies will prevent you from accessing your account.

Data Retention

bg252 retains your personal data for as long as your account remains active and for a reasonable period thereafter, or for as long as is required to fulfil the purposes described in this Privacy Policy, including legal, accounting, and compliance obligations. Account records and transaction history may be retained for a minimum period in accordance with applicable record-keeping requirements.

When your data is no longer required, we will securely delete or anonymise it in a way that prevents re-identification. You may request early deletion of your account data by contacting [email protected], subject to any overriding legal retention obligations that apply at the time of your request.

Your Rights Over Your Data

bg252 respects your rights regarding your personal data. As a user of our platform, you have the following rights, which you may exercise by contacting our support team at any time:

• Right of Access: request a copy of all personal data we hold about you, in a readable format
• Right of Rectification: ask us to correct any inaccurate or incomplete personal data we hold about you
• Right to Erasure: request deletion of your personal data where it is no longer needed, subject to legal retention requirements
• Right to Restrict Processing: ask us to pause or limit how we use your personal data in certain circumstances
• Right to Withdraw Consent: where processing is based on your consent (e.g. promotional emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please email our support team at [email protected] with the subject line "Data Rights Request". We aim to acknowledge all requests within 5 working days and to fulfil verified requests within 30 days of receipt.

Security Measures

bg252 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, secure access controls for internal systems, regular security audits, and strict data handling protocols for all personnel who interact with personal data.

While we take all reasonable steps to protect your data, no system can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a risk to your rights and freedoms, bg252 will take prompt action to contain the breach, assess the impact, and notify affected users as required.

Children's Privacy and Age Restriction

bg252 is strictly an adults-only platform. Our services are intended exclusively for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. Age verification checks are an integral part of our account registration process, and we reserve the right to suspend or close any account where we have reason to believe the account holder is under 21 years of age.

If you are a parent or guardian and believe that a minor under your care has registered on bg252, please contact us immediately at [email protected]. We will investigate the matter promptly and, where confirmed, will close the account and delete any personal data collected from that individual.

Updates to This Privacy Policy

bg252 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or operational requirements. When a material change is made, we will update the "Last updated" date at the top of this page and, where the change is significant, we will notify active account holders via email or an in-platform notification.

Your continued use of the bg252 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically, particularly before making a new deposit or updating your account details.

Contact Us About This Policy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bg252 handles your personal data, our support team is available to assist you. We are committed to resolving all privacy-related enquiries in a transparent, fair, and timely manner.